Frequently Asked Questions

Some people paint in their free time or do sports. I do this.

Yup! It's food safe and dishwasher safe.

You can preorder here!

Probably! Golf balls seem like they might fit.

I'm working on it! Sign up to the newsletter to stay in the loop.

Last updated: May 2026

Preorders may be cancelled for a full refund at any time before your order ships. Once a shipping notification has been sent, the standard return policy below applies. To cancel a preorder, email hello@donutholeder.com with your order number and we will process your refund within 5 business days.

If your Donut Hole-der arrives damaged or defective, we will replace it or refund it in full. Please email hello@donutholeder.com within 14 days of delivery with your order number and a photo of the issue.

For all other returns, we accept requests within 14 days of delivery provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, we will issue a refund to your original payment method within 5–7 business days.

We do not accept returns on items that show signs of use, damage caused by the customer, or requests made after 14 days of delivery.

We do not currently offer exchanges. If you received the wrong item, email us and we will make it right immediately.

Questions? Email hello@donutholeder.com and we will get back to you within 1–2 business days.

Last updated: May 2026

Donut Hole-der ("we," "us," or "our") operates this website and sells The Donut Hole-der product. Contact: hello@donutholeder.com.

When you place a preorder or sign up for our newsletter, we collect your name, email address, and shipping address. Payment information is processed securely by Stripe — we never see or store your full card details. We may also collect basic analytics data such as page views and referral sources.

We use your information to process and fulfill your order, send order confirmations and shipping notifications, send marketing emails if you have opted in (you can unsubscribe at any time), and improve the website and product. We do not sell, rent, or trade your personal information to third parties.

We use the following services to operate our business: Stripe for payment processing (stripe.com/privacy), Klaviyo for email marketing (klaviyo.com/legal/privacy-policy), and Vercel for website hosting (vercel.com/legal/privacy-policy). Each has its own privacy policy.

If you subscribe to our mailing list, you consent to receiving emails about product updates, launch news, and promotions. Every email includes an unsubscribe link. We comply with CAN-SPAM and CASL requirements.

This website may use cookies for analytics and basic functionality. You can disable cookies in your browser settings at any time.

We retain your personal data for as long as necessary to fulfill your order and comply with legal obligations. You may request deletion of your data at any time by emailing hello@donutholeder.com. Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you.

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.